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Northwest Remarketing
NW Remarketing Policies and Procedures
NEW PRODUCTS
Products that are purchased by NW Remarketing directly from the
Original Equipment Manufacturer or its Authorized Distributor "as new"
or "like new" are considered new, and carry any appropriate new part
warranty from the manufacturer.
REFURBISHED PRODUCTS
Refurbished products are those that are not new, but have been
refurbished or refurbished by NW Remarketing or the manufacturer to
approximately new condition. These products, when available, are offered
at a substantial savings. Refurbished products are offered with the
standard NW Remarketing 90-day warranty and carry the NW Remarketing
warranty of material and workmanship.
BACKORDERS
Products that are normally carried by NW Remarketing, but are
currently not available may be purchased on Backorder. A backordered
purchase will be shipped when the product is received, and no charges
will be made until the order is shipped. Placing a product on Backorder
ensures that it will be shipped at the earliest possible time.
Backorders may be canceled at any time prior to the actual shipment.
When possible, a projected availability date (ETA) will be
displayed to inform the customer of the projected availability date
of the part.
NW Remarketing WARRANTY
Unless otherwise indicated at the point of sale, all refurbished
products sold by NW Remarketing carry a 90-day limited warranty of
material and workmanship from the date of purchase. All new products
carry the original manufacturer warranty. Products returned as defective
are subject to the NW Remarketing repair or replacement option and are
subject to return authorization procedures set forth in the Site Terms
of Use and Purchase. Note: All returned defective products are tested in
our Quality Assurance (QA) department. Products that are returned but
that are found not to be defective are subject to a restocking fee that
will be billed to the customer's account.
RESTOCKING FEES
Customers desiring to return purchased products for credit once
approved must do so within thirty (30) days of the original shipment
date. After thirty (30) days all sales are final. Purchases returned
within thirty (30) days will be charged a restock fee of 20% of the
original purchase price of the product(s) returned. Prior to returning
any material, an RA number must be issued by NW Remarketing. The product
must be unused and in the same condition as when it originally shipped
from NW Remarketing in it's original package with all accessories. Any
package received without a valid RA will be returned to the shipper by
NW Remarketing. To return products purchased through NW Remarketing, call
. NW Remarketing will provide an RA number that must be affixed to the
outside box of your returned shipment. A restocking fee will be deducted
from the credit issued to the customer's account. This fee is necessary
to defer the cost of handling and testing the returned product which is
required to keep NW Remarketing quality the highest available. Once the
product is physically received, a credit will be issued to the
customer's charge card or the customer's account, if the original
transaction was a net terms purchase.
SHIPPING
NW Remarketing ships all packages "FOB (freight on board) shipper".
Once a package(s) leaves the NW Remarketing dock, the title and ownership
of that package(s) transfers to the customer. Should a product or
package become lost or damaged by the carrier, the customer is
responsible to ensure that the appropriate services are rendered.
NW Remarketing will provide the freight bill number in order to do a
trace or file a claim with the carrier. NW Remarketing will also ship a
replacement order, but will not issue a credit or negotiate with the
carrier for reimbursement on the original order. Shipping fees
incorporate average freight based upon dim weights of each product
ordered and cost for the service that is requested (i.e. overnight
standard). Shipping charges will be shown on the packing slip included
with the order, or on the invoice if the customer has an account.
ORDER CANCELLATION
NW Remarketing orders are submitted directly to production for
shipment to the customer upon credit approval. Once an order has been
submitted to production, it may not be possible for that order to be
canceled or diverted prior to shipment. NW Remarketing will make a "best
efforts" attempt to cancel, stop, or divert a submitted order based upon
a customers request which should be called in immediately to Customer
Service . NW Remarketing assumes no liability for
orders that ship based upon a customers submitted request, and
returns will be subject to normal restocking fees.
CREDIT HOLD
NW Remarketing reserves the right to place customers whose accounts
are not current on "credit-hold". In the event that an account is on
credit-hold, a message will be displayed which states that, "This order
must be approved by Credit". In order to facilitate a shipment if a
credit-hold message appears on an order, a customer may either submit an
Email or call Credit Services at . The Credit Department can release the
order for shipment when credit-hold issues are resolved. Orders held for
over 48 hours on credit-hold are subject to cancellation without notice.
NW Remarketing PRICING
Prices displayed on NW Remarketing Online are subject to change from
time-to-time based upon price revisions by the manufacturer or changing
market conditions. Prices for products on backorder or not in stock are
subject to change. NW Remarketing will notify the customer in the event
of a price increase so the order can be verified.
Call or Email
Chris Blackburn
(866) 391-8191 or
Sean Blackburn
(503) 551-8714
Email: sales@nwrusa.com
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